Terms & Conditions

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Last Updated: 06/06/2026

Welcome to Complynx ("we", "our", "us").

These Terms and Conditions govern your use of our website and the services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. 

If you do not agree with these terms, you should not use our website or services.

Complynx provides property compliance management and coordination services for landlords, managing agents, property managers and property owners.

Our services include the coordination and management of compliance-related inspections, assessments, certifications and contractor appointments through our network of specialist contractors.

Complynx does not typically perform statutory inspections or certification work directly unless expressly stated.

Our services may include:

• Gas Safety management
• Electrical Safety management
• Fire Safety compliance coordination
• Legionella Risk Assessment coordination
• Asbestos management support
• EPC coordination
• Compliance tracking and reminders
• Contractor sourcing and appointment management
• Compliance reporting and administration

Specific services will be agreed separately with each client.

The client remains responsible for:

• Providing accurate property information
• Granting access to properties when required
• Responding to requests for information in a timely manner
• Reviewing reports and certificates supplied
• Implementing any remedial actions recommended by contractors
• Maintaining legal compliance obligations applicable to their properties

Nothing within our services transfers statutory duties or legal responsibilities from the property owner, landlord, managing agent or duty holder to Complynx.

Where services are carried out by third-party contractors:

• Contractors operate independently of Complynx
• Contractors are responsible for their own inspections, reports, certifications and professional advice
• Complynx acts as a coordinator and facilitator
• Complynx is not responsible for the professional judgments, findings or recommendations of independent contractors

Any disputes relating to workmanship, inspection outcomes or certifications should initially be addressed with the relevant contractor.

While we endeavour to assist clients in managing compliance obligations, we do not guarantee:

• Full legal compliance at all times
• The absence of regulatory action
• The prevention of enforcement notices
• The prevention of fines or penalties

Compliance ultimately depends upon the actions of the property owner, landlord, managing agent or other responsible duty holder.

Any quotation provided by Complynx:

• Is valid for the period stated in the quotation
• May be subject to contractor availability
• May be amended where additional works are identified
• Does not include additional remedial works unless expressly stated

Fees must be paid in accordance with agreed payment terms.

Clients must provide reasonable notice if appointments need to be cancelled or rescheduled.

Late cancellations may incur charges imposed by contractors or administrative fees.

Where access cannot be gained to a property at the agreed appointment time, additional charges may apply.

All content on this website, including text, graphics, branding, logos and materials, remains the property of Complynx unless otherwise stated.

You may not reproduce, distribute or exploit website content without prior written permission.

You agree not to:

• Use the website unlawfully
• Attempt to gain unauthorised access to systems
• Introduce malicious software or code
• Interfere with website functionality

We reserve the right to suspend or terminate access where misuse is identified.

To the fullest extent permitted by law, Complynx shall not be liable for:

• Indirect or consequential losses
• Loss of profit
• Loss of business opportunity
• Regulatory penalties incurred by clients
• Delays caused by third-party contractors
• Events beyond our reasonable control

Our total liability arising from services provided shall not exceed the amount paid by the client to Complynx for the relevant service giving rise to the claim.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or any liability that cannot legally be excluded.

We shall not be liable for delays or failures resulting from circumstances beyond our reasonable control, including:

• Severe weather
• Industrial action
• Utility failures
• Government restrictions
• Public health emergencies
• Contractor unavailability

We process personal information in accordance with our Privacy Policy.

By using our services, you agree to the collection and processing of personal data as described within that policy.

Our website may contain links to third-party websites.

We are not responsible for the content, availability or privacy practices of those websites.

We reserve the right to update these Terms and Conditions at any time.

Any updates will be published on this page and become effective immediately upon publication.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For any questions regarding these Terms and Conditions, please contact:

Complynx

Email: TBC

Telephone: +44 07506175025

Registered Address: 2nd Floor College House 17 King Edwards Road, RUISLIP, London, HA4 7AE, UNITED KINGDOM